STJ Products should reach you in perfect condition. If this is not the case please refer to the faulty items procedure.
All products manufactured by us come with a lifetime manufacturer's guarantee for the natural life of the product. Due to the craftsmanship quality these products are designed to last. However should there be any failure of stitching, or of the hardware - the lock, strap attachments, mechanisms and so on - we will of course rectify the matter free of charge within the first year of purchase (Proof of purchase date is required).
Please note, we cannot be responsible for tears, abrasions or damage from misuse; however we can still repair for a reasonable fee.
Please email us at firstname.lastname@example.org in the first instance stating the nature of the problem and date of purchase. We will then contact you immediately to help you rectify the problem.
Please return all items to us using a signed for postal service.